What can the City do to improve the quality of cable services provided by Comcast?

As part of the franchise negotiation process with Comcast, the City will review the existing customer service standards, the penalties for violating such standards, and Comcast’s performance with those standards. Importantly, feedback on Comcast’s performance will be solicited from residents. If the quality of cable service provided by Comcast has been inadequate, the City will pursue higher customer service standards and consider what other actions may be taken under federal law to improve the quality of cable services provided.

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1. What is a franchise agreement?
2. What benefits do residents receive from the current franchise agreement?
3. Cable prices vary significantly between Bainbridge Island and other areas of the country. What can the City do to reduce this variation?
4. What can the City do to improve the quality of cable services provided by Comcast?
5. What is the City doing to foster competition among cable companies operating on Bainbridge Island?
6. Does the franchise agreement address tree trimming?
7. Does the franchise agreement address broadband internet access service offered by Comcast?