What is mediation?

Mediation is:

  • An informal process where impartial mediators help people resolve a conflict
  • Mediators facilitate, or guide, the conversation
  • Parties talk about what is important to them in a safe setting
  • A private and confidential process
  • An opportunity to explore options not considered in the past
  • A chance to develop realistic, workable solutions
  • Clients control the outcome - reaching an agreement is voluntary

The DRC does not provide legal advice, counseling services or tell people how to resolve their conflict in mediation services.

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1. What is mediation?
2. Who should use mediation?