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1. What is mediation?

Mediation is:

• An informal process where impartial mediators help people resolve a conflict
• Mediators facilitate, or guide, the conversation
• Parties talk about what is important to them in a safe setting
• A private and confidential process
• An opportunity to explore options not considered in the past
• A chance to develop realistic, workable solutions
• Clients control the outcome - reaching an agreement is voluntary

The DRC does not provide legal advice, counseling services or tell people how to resolve their conflict in mediation services.

2. Who should use mediation?

Mediation is an excellent choice for clients who wish to have a say in the outcome of the conflict. Typical cases the DRC hearings involve;

• Divorce cases
• Modifying Parent Plans
• Neighborhood conflicts
• Commercial disputes
• Landlord / tenant disputes
• Workplace conflicts
• Contract negotiations
• Large group facilitations
• Communication agreements

The DRC office staff will be glad to help you determine if mediation is appropriate in your case. Clients that choose to use mediation still have the option of using the court system should the outcome of mediation not meet their needs. There may be some cases that are inappropriate for mediation such as cases involving domestic abuse, violent acts, or significant mental health issues.